Solution Consultant

Responsibilities:

1.Analyze technical RFP documents to understand project requirements and scope.

2.Collaborate with cross-functional teams, including Sales, Solution Architects, and Subject Matter Experts (SMEs), to gather necessary information for RFP responses & craft solutions.

3.Understand & develop detailed and accurate responses to RFP questions, ensuring alignment with client needs and objectives to recommend solutions.

4.Create compelling content, including executive summaries, technical solution descriptions, pricing and implementation approach, MSA and SOW discussion with Legal etc.

5.Work with cross functional teams to design End to End solutions.

6.Create Initial list of questions to the client.

7.Provide technical guidance and recommendations to clients, assisting them in making informed decisions regarding solution architecture and implementation strategies.

8.Customize and tailor responses to highlight TP's strengths, capabilities, and competitive advantages.

9.Manage multiple opportunities simultaneously, prioritizing deadlines and ensuring timely submission of responses.

10.Participate in client meetings and presentations as needed to discuss technical aspects of proposed solutions.

11.Review and edit content to ensure clarity, accuracy, and consistency across all RFP materials.

12.Serve as a subject matter expert in contact center solutions, providing consultative support to clients during pre-sales and post-sales phases.

13.Create & maintain a repository/Knowledge base of RFP responses, templates, and supporting documentation for future reference.

14.Establish and maintain strong relationships with key client stakeholders, acting as a trusted advisor throughout the sales cycle and beyond.

15.Stay abreast of industry trends, best practices, emerging technologies, and competitive landscape to continuously enhance our offerings and stay ahead of market demands.

16.Participate in internal knowledge sharing sessions and contribute to the development of best practices and standardized processes for RFP response and solution consulting.

Skills/Qualifications:

Bachelor's degree in engineering, business, or related field.

Strong understanding of Contact centre processes, technologies, and solutions.

Good written and verbal communication skills, with the ability to articulate complex technical concepts clearly and concisely.

Must be able to participate in technical discussion and be able to understand the technology. A good understanding od SDLC is desired.

Strong analytical and problem-solving skills, with the ability to translate client requirements into actionable solutions.

Detail-oriented with exceptional organizational and time management abilities.

Familiar with cloud concepts (AZ-900 is a plus)

Knowledge of principles with software as a service is a plus.

Familiar with analytics (Power BI is a plus)

Experience in project management or coordination is a plus.

Certifications in project management or proposal writing are advantageous.

Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.

Collaborative team player with strong interpersonal skills and the ability to build relationships across departments.

Six Sigma Certified (Preferred)