Professional Services is made up of Project Managers, Solution Architects, and Solution Consultants. We deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize, and accelerate the benefits of their Basware solutions and services. We work directly with our clients or through our network of implementation partners to ensure that every solution is delivered on time, within budget, and to the highest quality standards. Our implementation methodology is based on best practices that have been refined over years of experience.
Key Role Responsibilities:
Professional Services Team is looking for an initiative-taking and committed Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this techno-functional role you will be working as part of an international project team with direct responsibility of delivering system integrations, implementing/configuring Basware application suite, product extensions and other technical configurations. You will be part of an exciting, high-performing delivery team, focused on achieving true success for our clients. As a
Solution Consultant your responsibilities will include:
- Solution Design and Consulting:
- Working with Basware s customer base to implement/configure Basware s suite of software solutions.
- Collaborate with cross functional teams to understand client requirements and implement solutions that align with their invoicing automation goals.
- Conduct in-depth analysis of client systems, processes, and existing technology infrastructure to identify integration points and implementation requirements.
- Integration Management:
- Development, validation, and deployment of ETL activities with different datasets (e.g., DB, XML, CSV) for various software systems (e.g., ERP, Document Archiving, Purchasing)
- Lead integration efforts between our Networked Invoice Automation software and various client systems (e.g., ERPs, CRMs, accounting software) to ensure seamless data flow and synchronization.
- Develop and maintain integration documentation, including API specifications and data mapping, to facilitate smooth integration processes.
- Learning data models and business processes with multiple ERP systems
- Analyzing the technical specifications submitted by customer and writing medium to advance level of data format transformations using XSLT.
- Implementation and Deployment:
- Provide hands-on technical expertise during implementation, configuration, and testing phases, addressing any integration challenges and ensuring system functionality meets client requirements.
- Working with internal and external Project Managers, Solution Architects, and other key business users to scope technical solutions and conduct technical gap analyses of software environments
- Delivery of relevant documentation during project milestones (e.g., integration mappings, process flowcharts, testing results, migration scripts)
- Contributing to and supporting the company implementation strategies, templates, development practices, and quality assurance plans
- Assist in creating comprehensive technical documentation, user guides, white papers, and training materials.
- Ensure clients understand how to use the implemented technology effectively.
- Customer Interaction:
- Meet with customers to gather information about their business processes, needs, and expectations.
- Understand customer requirements and recommend software solutions that align with their goals.
- Improve customer relationships through effective communication and understanding.
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In order to thrive and succeed in this role, we expect you to have following skills:
- Minimum 2 years of experience in a solution consulting role or similar, with a focus on integrations and implementation of enterprise software solutions.
- Exceptional communication skills, both verbal and written, with the ability to effectively articulate technical concepts to non-technical audiences.
- Strong knowledge and understanding of business needs, with ability to translate functional requirements into technical solutions.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing client needs.
- Able to work in international projects and coordinate with collocated multinational teams across different time-zones.
- Fundamental understanding of XML document structures, experience with XSLT and XPATH expressions.
- Strong technical background, including proficiency in API integration, data mapping, and system configuration.
- Develop and troubleshoot SQL or PL/SQL statements.
- Understanding of software deployment life cycle and testing practices.
It will be valuable if you also possess:
- Experience working with invoice automation or financial software solutions.
- Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and familiarity with accounting principles and invoicing processes.
- Knowledge of cloud platforms and SaaS solutions.
- Experience with Agile methodologies and project management tools (e.g., JIRA, Asana).
- Experience of working with multinational organization.
- Experience on ETL and Integration will be beneficial.
A minimum of a bachelor's degree in computer science or a related field in computer programming/technology, along with an MBA, is required. Certifications in relevant domain areas are preferred.
