About Capillary: Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, and Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asias leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers lives easier and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.
Capillarys tech stack is always at the forefront of cutting-edge technologies that work at a huge scale.
Job Summary:
Capillary is seeking a technical leader for our solution architecture team who will be responsible for the technology strategy and senior-level relationships with global enterprise customers.
The Solutions Architect will be responsible for creating and driving the technical strategy with cross-functional external and internal stakeholders.
You will partner with customers and several teams to craft highly scalable, flexible, and resilient solutions that provide solutions to solve customer business problems and accelerate the adoption of Capillary Products. In collaboration with sales, you will drive revenue growth across a defined set of customers.
As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Capillary products with enterprise customers. You will also need to be adept at interacting, communicating, and partnering with other teams within Capillary, such as customer success, professional services, Sales, and Technology, as well as representing your team to executive management.
Responsibilities
- A Solution Architect provides architecture leadership & subject matter expertise to client engagements focusing on complex & innovative products and reusable assets
- Prior to kicking off a project as part of a product life cycle, the solution architect develops solution plans intended to support business investment decisions, which means they must hold the appropriate balance between costs, risks, and quality of the product
- The solution architect creates innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of the technical environment.
- For that, you shall be working closely and continuously with the business/client to focus on meeting business/client requirements and incorporating broader aspects such as overall product costs/revenue, data privacy & sovereignty, business continuity, information security, integration with other systems, etc.
- You shall be a key player in identifying, defining, and implementing reusable assets and standards. The solution architect is also responsible for adherence to these standards and the consumption of reusable assets across products and portfolios
- You shall ensure relevant technical strategies, policies, standards, and practices are applied correctly across Technology programs, projects, and products.
- You shall also contribute to the development of architecture governance structures, methodologies, and compliance activities
- You shall be working with vendors to assess vendor products, understand vendor's delivery models and assist in implementing them at Capillary
- A solution architect can work across multiple projects with varied stakeholders. You shall set architectural direction, build consensus, mediate conflicts, and provide technical leadership and advisory services to the business.
- You shall anticipate needs and potential objections and help to create an environment that solicits positive contributions from all participants: Solution and Technical Architects, engineering teams, product managers, project managers, product analysts, test and project teams, Information Security, and Operations.
- You will have excellent interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.
- You shall also cultivate lasting relationships across the business, IT, and vendors/industry analysts to maintain insight into the broader enterprise as well as industry trends.
- You shall be recognizing industry technology trends and emerging technologies understanding how they apply to Capillary and can drive their adoption into our organization.
- You shall be evangelizing and encouraging the importance of technical quality, emerging technologies, sharing & experimentation across the org through mentoring, hackathons, communities, etc.
- You shall guide others in resolving complex issues in solution architecture and solves complex, escalated aspects of a project
Basic Qualifications
- Experience collaborating with the cross-functional team to drive projects and solutions with customer satisfaction, exceed customer expectations and create and execute business plans to accelerate the adoption of Capillary Products.
- 6+ year's design/implementation/consulting experience in large-scale, enterprise applications
- 3+ years experience working with multi-national customers in support of technology and sales
- Demonstrated experience developing enterprise application architectures to meet business requirements in complex environments
- Experience with cloud solutions, virtual platforms, software development experience, and operational management practices and frameworks
- Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems, and networking connectivity
- Large-scale systems integration involving public, private, and hybrid cloud platforms
- Technical degree required (Min BTech, BE - CSE / IT)
Preferred Qualifications
- Master's degree preferred
- Professional experience architecting/operating solutions built on SAAS products and cloud Platform
- Experience communicating across internal and external organizations
