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Finideas Management Solutions

Software Support Executive

Finideas Management Solutions
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Surat, India
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Job Description

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network
    configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they ve solved
    a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

Notes
Technical
Software
manuals
Hardware
Escalate
Troubleshoot
Network
Reports

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Date Posted: 23/10/2024

Job ID: 97582689

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Finideas Management Solutions
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