Software Support Engineer - Solutions Support

Saaswika Solutions Private Limited is a New Age Consulting firm that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences that rely on border less talent, technology, and customized solutions under given timelines.

We are urgently looking for highly skilled and experienced candidates for Software Support Engineer Solutions Support for our client

Job Location Bangalore (Work from Office)

Shift - Rotational Shift

Job Type Full time

Experience required 1 to 2 years

Notice Period - 30 days

Job Description:

Be the face and voice of the customer

Keep the customer informed and updated as you get things fixed.

Learn and plug into the latest trends and master the newest technologies, because our industry doesnt stand still

Be part of a customer-centric team of experts, looking after Subject Matter Experts to enterprise customers

React to issues and proactively anticipate customer challenges

Build a trusted partnership with the customer

Help the customer to continuously get the best value they can from the software.

Required Skills

Good communicator with the ability to defuse tense customer situations

Empathy for other people (colleagues and suppliers as well as customers)

Proactive to the problem at hand, as well as challenging how we eliminate problems in future

Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.

Fluency in English

Has Knowledge on how web applications work either by experience or by qualification

OK to work in shifts as this is a 24/7 support organization. The shift timings are as follows:

First Shift: 06:30AM to 03:30PM IST

Second Shift: 02:30PM to 11:30PM IST

Night Shift: 10:30PM to 07:30AM IST (next day)

Willing to work on weekends. As this is a 24/7 support organization, you might get scheduled to work on Saturday AND/OR Sundays. But this will be considered as your workday, and you can take any other two days as your Week-off based on the planning of schedule by your team leader.

Qualification:

Experience in problem solving, and a quick learner.

Analytical mindset, with a calm, methodical approach to problem solving.

Direct experience in handling complex technical issues with customers and/or suppliers.

Either ; 1 to 2 years in IT support or software application/installation support