Experience: 4.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Hybrid (Bengaluru)
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - Aurigo Software Technologies)
What do you need for this opportunity
Must have skills required:
Microsoft SQL, production support, Salesforce, ServiceNow
Aurigo Software Technologies is Looking for:
Job Description:
Software Support Analyst
Location: Bangalore (India)
Experience: 3-5 yrs
About Aurigo:
Aurigo is a well-established enterprise SaaS provider with over 20 years of experience. We specialize in serving the needs of major infrastructure and public sector organizations in the United States. We are an American technology company founded in 2003 with a mission to help public sector agencies and facility owners plan, deliver, and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo's award-winning software solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. We are a privately held corporation headquartered in Austin, Texas, USA, with software development and support centers in Canada and India. We are proud to be Great Place to Work Certified three times in a row and recently recognized as one of the Top 25 AI Companies of 2024.
Primary Responsibilities:
- Review and analyze customer tickets, respond to the tickets appropriately in a timely manner.
- Classify the tickets as per the priority definitions.
- Provide resolutions for critical issues logged by customers either by yourself or by working with customer owner from sustenance team in minimum turnaround time.
- Work with appropriate customer owners to resolve the non-critical issues with the customer owners from sustenance.
- Ensure the ticket is updated with all the details required for the developers to resolve the issue.
- Communicate effectively with the customer on the status of tickets, expected turnaround time etc.
- Identify and report all change requests to sustenance management.
- Make sure SLAs are met on all tickets, escalate if the SLAs are at risk.
- Effective reporting of the tickets received.
Desired Skills and Experience:
- Bachelor's degree in engineering or related fields.
- Solid understanding of Microsoft technology and its application in enterprise environments.
- Microsoft VSTS
- Microsoft .Net, C#
- Microsoft SQL
- Knowledge of client-side scripting (JavaScript) will be an added advantage.
- Outstanding verbal, presentation, and written communication skills.
- Flexibility to work in night shifts.
- Ability to determine and distinguish user requests from true business needs.
- Excellent problem-solving skills, with a demonstrated ability to identify and solve problems.
How to apply for this opportunity
- Register or login on our portal & fill out the application form.
- Clear the given Video Screening (30 min) and Click on Apply to get shortlisted
- Once it's all done, your profile will be shared with the client for the Interview round.
- When selected, just meet the client and get your exciting career started!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
