- 24 x 7 Software Service support.(Mainly in Nightshift)
Responsibilities
- Nightshift Service call Handling
- Analyze problem and execute correctives.
- Discussion with Customer.
- Discussion with Team for Issues and resolutions.
Authorities
- KRA 1: Support Achievement of Business Objectives
- KRA 2: Buisness portfolio development in Service area
- KRA 3 : 24 x 7 Service Support
Corporate Office, Airoli
Key Results Areas (KRA s)
- KRA2- Project Execution Process
- KRA3- Training and Development of team
Requisite Qualification
Essential
- B.E./ B Tech. (Computer/E&TC/IT),B.SC (Computer/IT)
Preferred
Requisite Experience
Essential
- 2+ years of Database PL SQL Queries, Oracle / SQL DB handling.
- Basic Knowledge of Software programming
Preferred
- Knowledge in Warehousing Management System
Skills & Competencies
- Deep Understanding of Oracle/SQL etc.
- Knowledge of .NET with 2 tire and 3 tire application
- Knowledge of programming languages C#, VB.net.
- Good Knowledge of IT Hardware, LAN Networking & ERP Integration
- Good Oral and Written Communication
Competencies
