Experience presenting to senior managers and the C-suite
Ability to manage multiple opportunities simultaneously at various stages of the buying process
Takes an active interest in increasing customer satisfaction and deepening customer relationships through value delivery
Own sales strategy and execution from lead to close
Establish lasting relationships with senior executives and decision-makers at F500s and Bluechips Foster new relationships through outbound efforts
Help educate customers on the value of the throughout the adoption cycle, in conjunction with the Customer Success Team
Navigate key decision makers to build awareness within client organizations
Identify customer needs and collaborate with customer teams to ensure customer success with special emphasis on signup, implementation, and renewal
Initiate, negotiate and close new and renewal contracts with customers
Communicate and organize/escalate issues appropriately including: billing, legal, security, on-boarding, and technical inquiries
Build strategic adoption plans for customers in collaboration with different teams (Technical Account Managers, Customer Success
Managers, Leadership, etc.)
Prepare and educate customers on digital transformation and best practices and ensure smooth transition to Customer Success and Implementation teams
Monitor and identify sales quotas and closure trends
Participate in Global Product Council discussions, provide recommendations based on customers- business needs and usage patterns to build new products/features
Conduct periodic customer health-checks with an emphasis on customer delight
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
