Description of the Company : Pegasus is the Leading Provider of technology solutions. From enterprise infrastructure to retail store-level technology, Pegasus has an extensive team of dedicated professional.
Values of the Company: Pegasus has a strong presence in the retail industry. We offer a full range of professional service to retailers. From business consulting to store networking, their services team has the training and experience needed to make technology successful.
Summary:
Manages the transition of new programs from the completion of the requisite contracts to the successful launch and hand-off to operations management. This individual is secondarily responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem-solving, planning and execution of corrective actions.
Qualification:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Under the direction of the AVP PI, develops an in-depth understanding of the needs of the client and the key initiatives required for a successful program launch.
- Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation.
- Manages the process through a detailed Action Planning tool to the successful implementation of all initiatives outlined on the program launch checklist.
- Works closely with centre directors and account managers to ensure complete understanding of the project, project objectives, and priorities.
- Completes the Hiring Request for external candidates.
- Ensures the establishment of a training curriculum to properly prepare program team for success.
- Interacts with IT to ensure that all system requirements are met within agreed timeline.
- Interacts with development personnel to assist in the creation of project design documentation.
- Interacts with development personnel to ensure timelines are being met for application and report development.
- Manages the infrastructure needs of the program through launch and steady state.
- Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team s performance.
- Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
- Subject matter expert on efficiencies and productivity gains for internal operations.
- Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.
Education and/or Experience :
Bachelor s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
