Create the confidence to the customer that their search for right software solution ends with GazeIT by showing quality product delivery assigned by Sales Officer(s). Make customers understand the value and appreciate the benefits to maximize commercial value for our solutions. Customer not only chooses GazeIT as the best in class solution for their business, they also refer us to their friends and relatives
Goals Deliverables:
- Responsible for quality product delivery with 4.5rating out of 5 from every customer. Also must ensure internal product delivery audit also has above 4.5ratings within the assigned territory.
- Responsible for contribution to product health with minimum 3 to 5 simplification or new ideas shared within the Product teams.
- Responsible for product marketing through Social media reviews for every successful product delivery done.
- Growth driver for marketing by initiating customer testimonials from all happy customer engagements.
- Continuously improving the competitive intelligence with minimum 1 competitor study every month and help with preparing learning courses for certification within team.
- Work closely with Sales Team and Leads for pre-sales demo, POC implementations, upsell/cross-sell activities and ensure to drive minimum 1 to 2 times revenue of their salary.
Personality we expect:
- You are a passionate delivery consultant who understands customer problem, business challenges and help with the right solution mapping for their queries.
- You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
- You should be able to understand the nuances of customer decision making on implementing the solution to increase operational efficiency. Need to show empathy and ability to understand customer needs.
- You will have to participate in hackathon arranged by Regional Coaches periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
- You value your, other team members and customers time, love to plan yourtasks forthe next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions forthe day in your daily report
- You should have the flexibility to handle different levels and categories of customers. Right from the smallretailers to medium to corporate level customers
- You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
- You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
- You are expected to have strong solution skills and time bound product delivery skills for benefit of Customer and GazeIT
- You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happierthus accelerating business through references.
Who will NOT fit in:
- You are an individual rock star performer and not a team player
- You feel that ownership of a customer account is over afterthe implementation is done
- You do not enjoy continuous feedback and learning
- You feel like a victim in every challenge raised by customers or partners
- You love blaming others instead of seeking help to get the job done when it matters
- You are afraid to raise challenges at work even if its your senior
- You feel daily standups, weekly reviews and course correction are too much pressure
- You didnt like to plan your work on daily/weekly/monthly/yearly basis and execute
- You just want a 9 to 5 job
