Why this job matters
The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.
What You'll Be Doing
Your primary role will be to manage our time off program across multiple countries within SuccessFactors. You should have a problem-solving attitude and a strong technical understanding related to system functionality. This role requires you to be familiar with a broad range of procedures and be able to address what actions need to be taken in specific local situations that may be quite complex. Additionally, you should possess interpersonal skills to guide stakeholders through situations of varying complexity, ensuring the highest levels of resolution, support, and customer satisfaction, in accordance with our company's policies and procedures.
The Skills You'll Need To Succeed
- Maintain our time off program for multiple countries within SuccessFactors.
- Deliver efficient and effective resolution to all employee queries and systems-specific requests, providing end-user support as needed.
- Act as a functional expert for time off, demonstrating associated best practices.
- Work with the wider HR Systems and Operations team and third-party vendors for system development in the time off area.
- Conduct requirements gathering and impact assessment for enhancement requests to ensure the proposed solution is fit for purpose.
- Perform quality assurance checks on system configuration and test workflows.
- Collaborate with cross-functional stakeholders as needed, training new functionality to the HR population.
- Produce and maintain system documentation (e.g., workbooks, training documentation, change control systems such as JIRA, etc.).
- Identify gaps and propose continuous improvement measures in assigned business processes.
- Participate in the operational project team for any relevant HR system implementations, especially relating to time off.
Experience You Would Be Expected To Have
- At least 3 years of relevant experience in SuccessFactors Time Off.
- Good Communication Skills.
- Knowledge of Time Off processes and implementation experience.
- Experience in client workshops for Time Off.
- Ability to analyze business requirements and transform them into SF workbook.
- Hands-on configuration experience with Time Off.
- Expertise in project deliverables starting from planning, country mobilization, scoping workshop, project kick-off, user requirement blueprint, system configuration, configuration document, test plan creation, test execution, UAT regression testing, cut-over activities, deployment, Go-live, Hypercare activities, and support.
- Ability to manage competing demands on time.
- Ability to communicate with both technical and non-technical teams at different levels ensuring technical messages are translated and understandable to end users and vice versa.
Skills:
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About Us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
