Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage clients already live on Temenos products. All support requests from these clients are handled by PACS
We are looking for a qualified Software Engineer/Senior Software Engineer join our team, an experienced professional, handle the client incidents to the satisfactory resolution. If you are an experienced Software Coding expert (Java/C/C++ SQL/Oralce) and handled the client s incidents within agreed SLA s/customer satisfaction, we would like to meet you.
In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution.
- You will be part of Application Support Group - Engineer (ASGE) team, It s a 24*7 Team handling critical production issues (Product tickets) as a primary responsibility.
- You will be responsible on handling system down situations in production database and take ownership of such events to provide alternate solution/ Permanent solution to keep the system up and running.
- You will predominantly work on the technical side of the product, so knowledge on database/coding/debugging skills are a mandatory.
- Good intercommunication skills which is key to interact with customers and stakeholders within Temenos.
- You will be taking part in various internal training and use other learning opportunities to expand knowledge.
- Previous experience in cloud support will be added advantage to this role.
- Have to work on shift basis (Including night shift), for a minimum period of 3 years
SKILLS - You should have 2 to 5 years of Product Support experience with coding experience (Java, C++ SQL/Oracle)
- You should have a degree in BE/BTech/MCA
- You should have experience in client facing roles and acting as technical reference point during software implementation/upgrades.
- You should have experience working in 24/7 Support team.
Commit to being part of an exciting culture and product evolving within the financial industry. Challenge yourself to be ambitious and achieve your individual as well as the company targets. 
