Job Description
Job Description:
Role & Responsibilities:
Develop and deliver soft skills training programs tailored to the needs of BPO industry professionals.
Conduct training sessions on effective communication, active listening, conflict resolution, empathy, and other relevant soft skills.
Design training materials, including presentations, role-playing scenarios, and interactive activities.
Evaluate training effectiveness through assessments and feedback mechanisms.
Provide one-on-one coaching and support to employees to reinforce learning and development.
Collaborate with department managers and team leaders to identify training needs and opportunities for improvement.
Stay updated on industry trends and best practices in soft skills training methodologies.
Maintain accurate training records and prepare reports as required by management.
Education & Experience:
Bachelor's degree in a relevant field.
Proven experience as a soft skills trainer, preferably in the BPO industry.
Excellent communication and presentation skills.
Strong interpersonal skills with the ability to connect with employees at all levels.
Demonstrated ability to design and deliver effective training programs.
Knowledge of adult learning principles and instructional design methodologies.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in MS Office applications and training software/tools.
Certification in training and development (e.g., CPLP, CPTM) is a plus.
