JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Soft Services Management:
Oversee and manage all aspects of soft services including housekeeping, janitorial services, pest control, waste management, and landscaping. Develop and implement cleaning schedules, procedures, and quality standards to maintain high levels of cleanliness and hygiene.
Conduct regular inspections and audits to monitor service quality and ensure compliance with company standards and policies.Event Management:
Plan, organize, and coordinate events within the facility, ensuring all logistical requirements are met, including setup, cleaning, security, and post-event services. Work closely with internal departments and external vendors to manage event-related activities and resolve any issues that arise.Vendor and Contract Management:
Manage contracts with vendors and service providers, including negotiating terms, monitoring performance, and ensuring compliance with service level agreements (SLAs).
Build and maintain strong relationships with vendors to ensure consistent and high-quality service delivery.Team Leadership:
Lead, train, and supervise the soft services team, providing guidance and support to ensure high performance and a focus on customer satisfaction. Conduct regular team meetings and provide ongoing feedback to promote a culture of continuous improvement and teamwork.
Health, Safety, and Compliance:
Ensure all services comply with health, safety, and environmental regulations and standards.
Implement safety protocols and conduct regular safety audits to ensure a safe working environment for all staff and visitors.Budget and Cost Management:
Manage the budget for soft services and events, ensuring cost-effective solutions without compromising on quality. Monitor and control expenses to align with the allocated budget.Reporting and Documentation:
Prepare regular reports on service performance, event outcomes, customer feedback, and any incidents or issues. Maintain accurate records and documentation related to soft services and events, including contracts, schedules, and inspection reports.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
