JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities:
Housekeeping Operations:
Develop and implement housekeeping policies, procedures, and protocols to maintain cleanliness, hygiene, and high-quality service standards.
Coordinate and schedule daily housekeeping activities, including cleaning, disinfection, trash removal, and laundry services.
Ensure compliance with health and safety regulations in housekeeping operations, including proper use of cleaning chemicals, disposal of hazardous waste, and adherence to safety protocols.
Monitor and maintain par levels of cleaning supplies, equipment, and guest amenities.
Conduct regular inspections to assess cleanliness, tidiness, and compliance with established protocols.
F&B Operations Management:
Manage multiple F&B outlets within the facility, including restaurants, cafes, or bars.
Coordinate and schedule daily F&B operations, including meal preparation, dining area set-up, service, and cleanup.
Ensure compliance with health and safety regulations in F&B operations, including proper food handling, storage, and preparation.
Monitor food quality, presentation, and service to ensure high standards are met.
Develop and implement dining area layouts and seating arrangements to optimize guest experience and operational efficiency.
Manage and maintain par levels of F&B supplies, equipment, and inventory.Team Management:
Recruit, train, and manage a team of housekeeping staff, F&B personnel, and other related team members.
Provide leadership, guidance, and support to the teams, ensuring clear communication and fostering a positive work environment.
Set performance goals, conduct performance evaluations, and provide ongoing training and development opportunities.
Coordinate staff schedules and ensure adequate staffing levels to meet operational requirements.
Foster a culture of teamwork, professionalism, and guest-focused service.Vendor Management:
Identify, contract, and manage external vendors and service providers for housekeeping supplies, F&B supplies, equipment, and services.
Monitor vendor performance, ensuring adherence to service level agreements and quality standards.
Negotiate vendor contracts and pricing agreements to optimize cost-effectiveness and service quality.
Maintain strong relationships with vendors, conducting regular vendor evaluations and addressing any service-related issues promptly.Quality Control and Customer Service:
Ensure high housekeeping and F&B service standards are maintained throughout the facility.
Conduct regular inspections to assess cleanliness, tidiness, food quality, service quality, and compliance with standards and regulations.
Address customer complaints or concerns promptly, taking appropriate measures to resolve issues and enhance customer satisfaction.
Implement quality control measures to continuously improve service standards, productivity, and guest experience.
Train staff on customer service techniques, standards, and protocols.Budgeting and Cost Control:
Prepare and manage the housekeeping and F&B budgets, ensuring cost-effective operations and efficient resource allocation.
Monitor housekeeping and F&B expenses, such as payroll, supplies, equipment maintenance, and inventory costs.
Identify opportunities for cost savings without compromising quality.
Collaborate with the finance department to review and analyze financial reports, identify trends, and make data-driven decisions.Communication and Collaboration:
Collaborate effectively with other departments, such as front office, engineering, maintenance, finance, sales, and marketing, to ensure smooth operations and coordination.
Maintain open communication channels with staff, fostering a culture of teamwork and collaboration.
Communicate with guests to address inquiries, provide information, and resolve any housekeeping or F&B-related concerns.
Participate in regular meetings and provide updates on housekeeping and F&B operations.Health and Safety Compliance:
Ensure compliance with health and safety regulations and industry standards in both housekeeping and F&B operations.
Conduct regular safety trainings for staff, promoting a culture of safety awareness and adherence to safety protocols.
Address potential hazards promptly, implement corrective actions, and maintain proper documentation.Requirements:
Bachelor's degree in hospitality management, facilities management, or a related field (preferred).
Proven experience in housekeeping operations, F&B operations, and team management.
Strong leadership and interpersonal skills.
Excellent attention to detail and organizational abilities.
Exceptional customer service and communication skills.
Knowledge of housekeeping and F&B operations, including cleaning techniques, food preparation, service, and inventory management.
Familiarity with health and safety regulations in the housekeeping and F&B fields.
Budgeting and cost control experience.
Ability to work effectively under pressure and handle multiple priorities.
Lead Preferred Background: Experience in facilities management, housekeeping operations, F&B operations Required Skills: Housekeeping management, F&B management, vendor management, customer service, communication.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
