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Artech Infosystems Private Limited

Social Media Support Agent

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  • Posted a month ago
  • Over 50 applicants
2-6 Years
INR 4.5 - 5 LPA

Cryptocurrency

Job Description

Job Title: Social Media Support Agent

Location:Hyderabad

Job Type:9 Months Contract

About Us:Artech is a prominent player in the staffing and IT services industry. We are seeking a knowledgeable and detail-oriented Chat/Support Agent to join our team.

Customer Support:

  • Provide outstanding customer support through various channels, including messaging, email, and social media.
  • Address customer inquiries and issues promptly and effectively, ensuring a high level of customer satisfaction.
  • Align with Coinbase's mission to deliver a seamless support experience for a global customer base.
  • Demonstrate flexibility and adaptability to meet the dynamic needs of a rapidly growing organization.
  • Communication:
  • Exhibit exceptional written and verbal communication skills.
  • Engage effectively with multiple departments and stakeholders globally to resolve customer issues and improve support processes.
  • Be available to work shifts and weekends as required.
  • Travel to the office as needed to support team and organizational goals.

Qualifications:

  • Minimum of 2 years of relevant experience in customer support, financial services, cryptocurrency, or technology.
  • Proven experience with various support channels, including messaging, email, and social media.
  • Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Flexibility to adapt to changing priorities and business needs.

How to Apply:Interested candidates are invited to submit their resume and cover letter.

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music

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Date Posted: 18/11/2024

Job ID: 100652723

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About Company

At Artech, we believe that intelligence is inherent in each of us. We invest in our employees and have deployed a structured recruitment & trainee program, aimed at identifying, on-boarding, and nurturing intellect.

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Last Updated: 20-01-2025 07:24:38 AM