Social Media Support Agent

Job Title: Social Media Support Agent

Location:Hyderabad

Job Type:9 Months Contract

About Us:Artech is a prominent player in the staffing and IT services industry. We are seeking a knowledgeable and detail-oriented Chat/Support Agent to join our team.

Customer Support:

• Provide outstanding customer support through various channels, including messaging, email, and social media.
• Address customer inquiries and issues promptly and effectively, ensuring a high level of customer satisfaction.
• Align with Coinbase's mission to deliver a seamless support experience for a global customer base.
• Demonstrate flexibility and adaptability to meet the dynamic needs of a rapidly growing organization.
• Communication:
• Exhibit exceptional written and verbal communication skills.
• Engage effectively with multiple departments and stakeholders globally to resolve customer issues and improve support processes.
• Be available to work shifts and weekends as required.
• Travel to the office as needed to support team and organizational goals.

Qualifications:

• Minimum of 2 years of relevant experience in customer support, financial services, cryptocurrency, or technology.
• Proven experience with various support channels, including messaging, email, and social media.
• Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities and business needs.

How to Apply:Interested candidates are invited to submit their resume and cover letter.