Social media executive

Job Description: Social Media and Operations Executive

Position Overview:

We are looking for a dynamic and detail-oriented Social Media and Operations Executive to join our team. The ideal candidate will be responsible for creating engaging content, managing inquiries, maintaining data, and ensuring the seamless execution. This role is perfect for a multitasker with excellent communication, organizational, and creative skills who thrives in a fast-paced environment.

Key Responsibilities:

Content Creation and Social Media Management:

- Design and create high-quality content, including videos, posters, and written posts, tailored for various social media platforms (Instagram, Facebook, LinkedIn, etc.).

- Develop and manage a content calendar to ensure consistent and timely posting.

- Monitor trends and adapt content strategies to increase engagement and reach.

Respond to comments, messages, and inquiries on social platforms promptly.

Inquiry Management:

- Collect and manage inquiries received through social media, WhatsApp, and other communication channels.

- Share detailed information about offerings and services with potential clients.

- Track and categorize inquiries for follow-up.

Data Collection and Maintenance:

- Maintain organized records of inquiries and client information in Excel.

- Ensure data accuracy and consistency while tracking lead progress.

Lead Conversion:

- Call prospective clients to understand their needs, address queries, and encourage registration.

- Follow up with leads to ensure conversion and maintain a high conversion rate.

Event Coordination and Final Day Management:

- Oversee the planning and logistics for scheduled events.

- Coordinate with team members and vendors to ensure all requirements are met.

- Manage on-site event operations, ensuring a smooth and enjoyable experience for participants.

Analytics and Reporting:

- Track and analyze social media performance, inquiry data, and registration trends.

- Prepare reports on key metrics and provide actionable insights for improvement.

Requirements:

- Bachelor's degree in Marketing, Communications, or a related field.

- 1-3 years of experience in social media management, customer service, or event coordination.

- Proficiency in graphic design tools (e.g., Canva, Adobe Photoshop) and video editing software.

- Strong communication and interpersonal skills.

- Ability to multitask and prioritize tasks efficiently.

- Proficiency in MS Office, particularly Excel, and basic CRM tools.

- Problem-solving attitude and a proactive approach to work

What We Offer:

- A creative and collaborative work environment.

- Opportunities to grow and expand your skill set.

- Competitive salary and performance-based incentives.

- Hands-on experience