About Us
Schbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.
Schbang has a team of 800+ members in 6 years. Schbang is present in Bengaluru & New Delhi as well.
The Whole Shebang is a colloquial phrase. Schbang, is a testament to the fact that the company should help the client see completeness. Having said that the company offers holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.
Young Schbangers have done some exciting and award winning digital work for brands like Fevicol, Jio, Ashok Leyland, Baskin Robbins, Tata Communications, Akasa Air, Unacademy, Myntra, PayTM Money, BBLUNT, Godrej Nature's Basket, Finolex Pipes, Jet Privilege, RAW Pressery, Fevikwik, Hobby Ideas, Dr. Fixit, Philips, Baskin Robbins, Syska, NIVEA Men, Amazon, MAC Cosmetics, Nobel Hygiene, Nivea Shop India and many more brands.
With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!
Job Overview: We are seeking a highly motivated and experienced
Social Listening Specialist with at least
2.5 - 3 Years of experience to join our team. The ideal candidate will play a crucial role in monitoring and analyzing our clients digital presence, providing valuable insights, and shaping strategies to enhance their online reputation.
Responsibilities
- Perform detailed analysis of social listening data, and identify trends, sentiment, and emerging topics.
- Conduct thorough reporting on social listening.
- Utilize Social Listening tools such as Konnect Insights, Locobuzz, Meltwater, Salesforce Social Studio, etc., to gather and analyze data relevant to client brands.
- Collaborate with cross-functional teams to understand client objectives and translate them into effective social listening strategies.
- Conduct campaign analysis to measure the impact of digital activities and provide actionable insights.
- Monitor and report on competitor activities and industry trends.
- Generate comprehensive reports with observations, recommendations, and key performance indicators (KPIs).
- Maintain a proactive approach to identify potential issues and risks in digital activities, providing timely recommendations for improvement.
- Stay updated on industry best practices, tools, and technologies related to social listening.
- Demonstrate a basic understanding of CRM systems
Requirements
- Bachelor's degree in Marketing, Communication, Business, Analytics, or a related field.
- Proven experience in Social Listening with a focus on detailed data analysis.
- Familiarity with Social Listening tools such as Konnect Insights /Locobuzz /Meltwater/Salesforce Social Studio, etc.
- Basic understanding of CRM systems; experience working with CRM is a plus.
- Strong analytical skills and the ability to translate data into actionable insights.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with a keen eye for accuracy and quality.
- Proactive problem-solving skills and a results-driven mindset.
- Previous exposure to the WhatsApp Business Enterprise platform is preferred.
- Previous experience in a marketing agency is preferred.
