SOC Analyst

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of creating new value. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today's environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

Purpose of the role

The SOC team is responsible for monitoring, analysing, assessing, and defending the security systems of our growing client base and for ensuring resilience against any systems being compromised.

The role of the SOC Analyst is to act as the first line of defence against threats in our customers landscapes and to proactively maintain their networks from potential attacks. The SOC Analyst will ensure they are meeting customer and internal SLAs, their quality of work is to a high standard, and they are working with the team to full capacity.

The ideal candidate will have a strong work ethic, world-class customer service skills, a keen eye for detail, and the ability to drive themselves and the team forward positively. This individual will act as a role model to the SOC Team, always acting in a courteous and professional manner.

The Responsibilities

• To monitor and investigate security events raised in our ITSM tool from the IT estates of customers who we monitor
• To use our Tools to compare, correlate & analyse real-time security alerts across our customers systems and devices so that potential signs of a data breach, threat, attack or vulnerability can be detected
• To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and ad-hoc management requests
• To make sure all high-priority issues / requests are escalated to the senior management team as soon as they are identified
• To give technical support & advice to our customer base, providing world-class customer service
• To perform analysis of log files from a variety of different sources.
• To attend customer service reviews to provide helpful details of all Tickets, events and alerts are discussed with the customer, answering any questions they may have
• To identify & raise Problems and communicate & escalate these via the appropriate channels
• To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures is maintained and regularly reviewed
• To document in the handover and communicate key points from the shift to oncoming shift personnel
• To carry out all activities in line with company and SOC policies & procedures.
• To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its customers

Skills, knowledge, experience and exposure

• Bachelor's Degree in Information Security, Computer Science, IT or similar
• Previous experience of working in a similar role
• Experience of working in an ISO 27001 compliant environment
• Experience in at least one of these areas:

• Penetration testing
• Application Security
• Network Security
• Cloud Security
• Critical infrastructure security

• Knowledge & use of SIEM toolsets,
• Knowledge & use of Full Packet Capture toolsets
• Knowledge & use of Intrusion Detection Systems
• Understanding of IDS and IPS technologies
• Analysis of Syslog / Windows event logs
• Understanding how to analyse network traffic
• Understanding of how to analyse malware
• Cybersecurity-related certifications (Preferred): CCNA / CCNP, MCSE / MSCA
• Passion for all things information technology and information security

The mindset to navigate the role

• Demonstrate a mindset which allows the team members to feel part of an essential team within the #OneITTeam.

• Use own initiative to take responsibility of own workload; can pro-actively complete allocated tasks.
• Has a positive can-do attitude; is a team player, is helpful, friendly & approachable
• Possesses a confident & professional manner; shows a high work ethic, completing all work to a high standard

The softer skills that we believe, will help you thrive in this role

• Ability to communicate at all levels; strong written and spoken communication skills, able to produce clear and concise how-to guides, instructions, and procedure documents, able to communicate clearly over the phone or face-to-face and maintain company's commitment to excellent customer service.
• Has a well-organised approach to work planning, time allocation to tasks and a flexible approach to daily routines to deliver the desired results
• Is a fast and efficient learner; wants to learn more and self-develop
• Can adapt quickly in a fast-paced, ever-changing environment
• Is able to stay calm under pressure
• Self-motivated to advance own knowledge & gain formal qualifications

Role Requirements

• The role is based in Mumbai, whilst not fully office-based, the post-holder must be available to attend office when required.
• On a 24/7, 365 day a year rota, working 12 hour shifts with the pattern of 4 on 4 off

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.