SLP Program Manager

• We are looking for a Program Manager with a strong delivery record and proven project management experience to provide leadership, coordination and management of processes and functions for the SLP SPC (Standards, Procedure & Compliance) Program who has the ability and initiatives to understand the business needs, analyze issues and influence solutions/outcomes

• We are also looking for a team player who not only leverages his/her own team to respond effectively to a variety of program needs, but is also able to work closely with key Stakeholders to effectively prioritize and implement programs based on customer need - from excellence initiatives processes to sustainable mechanisms development
• In short, you would design, deliver high quality interventions and be responsible for the adherence to risk, quality & governance requirements
• The objective of this role is to develop and implement standardized tools and processes that set standards for how SLP initiatives are run, ensure that risk & quality management standards are followed, gather various projects & programs data, production of information for management review, provide a source of guidance and advice for stakeholders, and manage and facilitate the governance process
• Hence, this individual must be self-driven and have the capability and confidence to interface effectively with senior leaders and multiple stakeholders, both face to face (or virtually) and across geographies

KEY RESPONSIBILITIES:

• Lead aspects of the SLP SPC Program Charter that require a single threaded owner outside the existing program areas.

• Leverage technology and innovation to bring continuous improvement to the SLP program and processes.
• Identify business needs, elicit requirements and determine solutions to business problems within SLP.
• Implement and govern status reporting for the various aspects of the programs, providing visibility to the milestones and performance of all projects.
• Monitor the progress of program goals and other key programs. Draw leadership focus and attention to key bottlenecks and risks, and work with team/s for resolution and mitigation.
• Gather and analyze data across parts of the program & other programs in SLP to establish standards for program management status reporting and tracking.
• Be the voice of all mechanisms for improvement that addresses risk & quality management requirements. Actively seek Loss Prevention Mechanisms feedback through internal research and field connects. Identify and drive impactful improvements based on stakeholder feedback.
• Act as domain SME & advisor to various internal teams or projects. Support teams needing help thinking through problems (both business and communications).
• Attend business/program review meetings, provide feedback and drive attention on areas that stand out. Ensure strong follow-up management on action items and questions.
• Develop mechanisms to drive best practice sharing across SLP and the organization.
• Drive the creation of content for executive discussions & ensure consistent well written narratives.
• Create content for periodic update emails and meetings as well as presentations.
• Conduct needs analysis to identify OLAs & OKRs as well as perform evaluation on key performance and business metrics. Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

BASIC QUALIFICATIONS

• Minimum of a Bachelor s degree from an accredited university.

• Relevant line experience gained in operational or governance function.
• Business Operational Excellence background combined with execution ability is a huge plus.
• Must be able to think creatively and possess strong analytical and problem-solving skills.
• Proven track record of consistently meeting goals and objectives.
• Proven ability to build relationships and manage cross-functional teams.
• Excellent presentation and communication skills, specifically strong narrative writing skills.
• Ability to handle multiple projects, often with conflicting deadlines.
• A track record of using data to develop business cases and decision making.
• Proven ability to think creatively and contribute to process simplification/improvement at a team level.
• Experience with or close exposure to process excellence programs from the ground-up.
• Experience with or exposure to project delivery in complex organizational settings.
• Experience in measuring and reporting on business impact of training or other impactful initiatives.
• Comfortable working in a fast-paced environment where continuous innovation is required and ambiguity is constant.

PREFERRED QUALIFICATIONS

• MBA or Master s degree (e.g. Statistics, Accounting & Finance). Certified in Lean &/ or Six Sigma.
• Experience in e-commerce or another equally operations intensive type organization.
• Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses.
• Industry certifications or academic credentials in SCM, Loss Prevention or Operations domain.
• Exposure to ISO standards & Management Systems, viz., RMS, QMS, etc., & Design Thinking are a huge plus.
• Understanding of Business Architecture methods & tools.
• Familiarity with concepts like Change Management, ITIL, CMMI.

Loop competencies

Operational Excellence Analyst - Evaluate ability to understand value streams, recognize complacency, create lean value stream & work flow, assign correct metrics, prioritize sustainability,