Department
CASINO GAMING
Job posted on
Mar 22, 2024
Employment type
FULL TIME
- Responsible for the proper maintenance and repair of slot machines, may also serve as part of the slot verification process and assist in the handling of the slot fills. Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.
- Answer patrons questions about gaming machine functions and payouts.
- Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
- Must maintain the strictest confidence of any and all confidential information disclosed by an Casino entity.
- Comply with all Company and departmental policies, procedures and internal controls.
- Responsible for the repair, maintenance and general operating condition of the slot machines and gaming machines.
- Making sure that there are No relationships this surveillance officers. eg. (boyfriend girlfriend ,etc)
- Must be good in mental calculation like addition, substation , multiplication ,division and taking percentage.
- Should not have sweaty palms
- Responsible for the machine initial fills.
- May assist in jackpot payouts and the verification process.
- Responsible for the installation and removal of slot machines.
- Maintain player-tracking system.
- Maintain EZ Pay equipment.
- Responsible for the slot machine maintenance.
- Handles floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, etc.
- Handles the repair, overhaul, and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations.
- Handles the initial set-up and checkout of new slot machines.
- Assists the Technician Supervisor in the breakdown, relocation and reset up of machines and stands to be relocated.
- Assists floor people in verifying jackpots and fills as needed.
- Assists in ensuring machine integrity when jackpots occur and at other times requested.
- Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
- Brings disputes and unusual guest activities to the attention of the shift manager.
Promotes positive guest relations through prompt, courteous and efficient service.
- Encourages mutual respect, dignity and integrity with all team members, by setting positive examples at all times.
- Creates an atmosphere of fun for all casino guests.
- Have the ability to work any hours or shifts for possibly the next year or more.
- May provide training to lesser experienced technicians or trainees.
- Must be able to work with a complete range of radio frequency, high voltage, mechanical and pallet jacks, hand trucks, electronic diagnostic and repair equipment including Bally Test Equipment, IGT Test Equipment, other diagnostic and repair equipment such as oscilloscopes (signal tracing with A-B comparisons and external trigger), monitor pattern generators, EPROM checker-programmer, Advantage System, all machine testers (troubleshooting major boards to component level) AC and DC supplies (to locate over-current conditions), power supply testers, probes, soldering stations, heat guns, tube rejuvenators, emulator processors and a variety of hand tools.
- Maintain and develop new skill levels in all functions of current and future technologies for slot equipment
- Report illegal activity to Security or the appropriate levels of Management
- Assist Slot Floor personnel when needed and requested by management.
- Perform software conversions and slot machine moves as directed by management.
- Presents oneself as a credit to the Company and encourages others to do the same
- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
- Maintains parts and electronic components inventory of Bench repair area.
- Maintaining an acceptable consistent, regular attendance record.
- Performs all other related and compatible duties as assigned.
- Must know to read speak and write English
- Should know to speck and understand Hindi if he is Indian or from Nepal.
- Supervise hard count, stacker pull, loading and unloading of slots machine equipments.
- Activities:
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
- Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
- Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
- Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
- Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
- Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Work Skills:
- Speaking - Talking to others to convey information effectively.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Coordination - Adjusting actions in relation to others actions.
- Service Orientation - Actively looking for ways to help people.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Time Management - Managing one's own time and the time of others.
- Mathematics - Using mathematics to solve problems.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Negotiation - Bringing others together and trying to reconcile differences.
- Repairing - Repairing machines or systems using the needed tools.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Persuasion - Persuading others to change their minds or behavior.
- Work Knowledge :
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Work Styles :
- Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity - Job requires being honest and ethical.
- Concern for Others - Job requires being sensitive to others needs and feelings and being understanding and helpful on the job.
- Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
- Initiative - Job requires a willingness to take on responsibilities and challenges.
- Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Persistence - Job requires persistence in the face of obstacles.
- Work Values :
- Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
- Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
