At Arriva, we are proud to be one of the UK's leading transport providers, delivering safe, reliable, and sustainable services to communities nationwide. We are seeking an experienced and dynamic Site Manager to join our team and play a pivotal role in driving operational excellence, ensuring health and safety, and exceeding customer expectations.
Key Responsibilities
Health And Safety
- Ensure the effective implementation of the Company Health and Safety Policy.
- Maintain compliance with all statutory obligations, as detailed in the Arriva HS&E Management System.
Customer Service
- Deliver exceptional service in line with stakeholder needs and company standards.
- Build and maintain strong relationships with Local Authorities and other stakeholders.
- Ensure timely resolution of complaints with actions to prevent recurrence.
- Oversee the secure storage and management of lost property.
People Management
- Foster an organisational culture that reflects Arriva's values and promotes Equality, Diversity & Inclusion (ED&I).
- Lead, develop, and support site teams, ensuring they have the resources and skills to excel.
- Engage and motivate colleagues through strong leadership and communication, driving high performance.
- Build effective relationships with Trade Unions and other key stakeholders.
Operational Excellence
- Ensure compliance and deliver outstanding service through effective leadership.
- Collaborate with the commercial team to review networks and customer feedback.
- Implement tools to enhance performance management and operational efficiency.
Financial Management
- Support the development of annual budgets and business plans.
- Drive revenue growth, control operating costs, and maximise profit.
- Review financial performance and implement action plans to address shortfalls.
Innovation And Improvement
- Continuously review operations to identify areas for innovation and improvement.
- Act as a Change Agent, driving innovation and operational excellence.
Corporate Social Responsibility
- Promote and uphold Arriva's values and reputation across all business activities.
What We're Looking For
- Eligibility to become a Transport Manager on the Operator's Licence.
- Proven management experience in an operational setting with P&L responsibility.
- Strong background in working with Trade Unions and managing complex stakeholder relationships.
- Expertise in handling serious incidents and contingency planning.
- A track record of building and leading high-performing teams.
- Customer service experience, with a focus on satisfaction and dispute resolution.
- Demonstrated ability to create a safe, compliant, and continuously improving workplace.
Why Join Us
At Arriva, you'll join a team that values innovation, collaboration, and continuous improvement. We are committed to your professional growth and offer opportunities to make a meaningful impact in the public transport sector.
If you're a results-driven leader with a passion for delivering outstanding service, we want to hear from you!
Apply now to be a part of Arriva's journey towards excellence in public transport.
