Site Reliability Engineer

Objectives of this Role

Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.

Deployment of large distributed application in Production/Staging environment.

Run the production environment by monitoring availability and taking a holistic view of application and system health.

Excellent problem-solving abilities, with a client-focused approach to ensure high levels of satisfaction.

Coordinate with clients on activities such as deployment planning, change management, incident management, custom requirements and Provide operational support.

Implement automated software/tools to manage platform infrastructure and applications along with the security measures.

Improve reliability, quality, and time-to-market of our suite of software solutions.

Participate with other teams to improve reliability of service through rigorous testing.

Documenting best practices for deployment, measurement, and monitoring.

Educational Qualification

Bachelor's degree in CE/IT/ECE engineering.

Any professional certification in area like Linux, AWS, Azure, Devops, Security etc. would be advantage.

Required Skills and Qualifications

3+ years of hands on experience in deployment and maintenance of large scale production environment.

Extensive experience in Linux system and proficient in writing and optimizing shell scripts for automation and process management.

Knowledge of the operational aspects of software systems such as measuring, analysing, alerting, building dashboards, security and disaster management etc.

Hands on experience in cloud technologies like AWS or Microsoft Azure in a production environment along with good knowledge about Networking and Load balancing.

Hands on experience in technologies like Ansible, Docker, Prometheus, Grafana or any other relevant tools.

Ability to automate process with one or more scripting languages such as Shell Script, Python, NodeJS etc.

A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Experience in Incident Management, with strong proactive communication skills for both internal stakeholders and clients.

Strong organizational skills to manage customers, track support cases, and ensure timely resolutions.