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IT/Computers - Software
Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D funded company with $60 million in ARR.
-Provide on-call support for production environments for incident management.
- Troubleshoot, debug and resolve incidents in a timely manner.
- Perform RCA and participate in the post mortem process to ensure service reliability.
- Implement CI/CD related pipelines and automations.
- Participate in the change management process to ensure operational consistency and improvements.
- Setting up and configuration of infrastructure components and software services.
- Work with other teams responsible for infrastructure, network, applications and infosec.
- Escalate dependent issues with relevant teams and follow up for timely resolution.
- Understand the architecture of our services and products.
- Document runbooks, configurations, and best practices.
- Be on rotational on-call roaster
-Bachelor degree in computer science or equivalent
- 3+ years working on-call on production environments.
- Strong understanding of linux OS and TCP/IP networking fundamentals
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Strong Sysadmin/Linux command / scripting skills
- Excellent accountability to take things to logical conclusion
- Experience working on asterisk pbx software
- Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git
- Team-player, proactive, flexible and able to work in a fast-paced environment
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Date Posted: 06/11/2024
Job ID: 99334199
Exotel was started by Shivakumar Ganesan in 2011. Shivakumar's previous venture, Roopit, needed a simple automated call center solution for which he built an in-house product, and eventually it became a standalone company in the form of Exotel.Exotel picked up a Rs. 25 million (approximately US$500,000 funding from Mumbai Angels and Blume Ventures in March 2012
