As an Shift Manager - Operations you will play a critical role in overseeing and optimizing various operational processes within the organization. Your primary responsibilities will include managing day-to-day operations, streamlining procedures, enhancing efficiency, and ensuring compliance with company policies and regulations. This role requires strong leadership skills, analytical thinking, and the ability to collaborate effectively across different departments.
Key Responsibilities
- Managing, daily, end to end Warehouse/Distribution/Fulfillment Centre & Logistics operations including Inbound, Inventory, Outbound, Logistics, Last Mile, Collections, Shift Plan, Data entry, Admin & Housekeeping activities.
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team
- Ensure all real time data entry in ERP and other data tools. Ownership of Inventory management and On-roll, 3rd party people management as per shift roster.
- Ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.
- Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
- Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
- Driving performance management of your team members, preparing, and implementing training and development plans for associates
- Continuously improving the delivery process and attaining a sustained level of delivery performance improvement
- Evaluate performance metrics to ensure quality delivery and cost-efficient work-flow processes.
- Manage inventory and oversee that FIFO is followed for all the SKUs.
- Conducting 4M and 5S audits for the Distribution Centre periodically
- Ability to conduct 5 Why & Pareto analysis to identify root cause.
- Ability to manage shifts throughout the day.
Candidate Profile
Must Have
- A graduate with 3-5 yrs. of experience in a customer facing environment, warehousing, logistics or manufacturing preferably from F&V, Fresh, Ecommerce or FMCG Industry.
- Strong execution skills, action oriented, go getter.
- Resourceful to identify the way to get things done using limited resources.
- Ability to work under pressure situations.
- Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
- Good people management & project management skills
- Hands-on MS Excel, Google sheets & other ERP software and WMS.
Good to have
- Tier 1/2 Engineering graduates with MBA are preferred.
- Lean, Six sigma & TQM preferred.
