Job Title: Telecom Service Management Implementation Specialist
- TSM & TNI (Order management)
Experience: 7 years
Work Type: 6 months C2H
Work Mode: Hybrid
Location: Hyderabad
Shift: Overlap with US hours
Preferred Notice Period: Immediate to 30 days
We are seeking a Telecom Service Management Implementation Specialist to join our Centre of Excellence. The ideal candidate will have extensive experience in implementing telecom service management solutions, strong business analyst skills, and a focus on ServiceNow platform integrations and configurations.
Lead customer process workshops to gather and understand telecom service management requirements.
- Prepare and deliver customer demos to showcase telecom service management capabilities.
Lead the requirements gathering process and translate them into technical specifications.- Design, develop, and deploy telecom service management solutions on the ServiceNow platform.
Configure and customize ServiceNow for telecom service management.
- Develop workflows, scripts, and integrations with telecom systems.
Manage end-to-end deployments, ensuring successful delivery and user adoption.- Conduct testing, training, and provide ongoing support for telecom implementations.
Ensure best practices and compliance with telecom industry standards.
6+ years of experience in telecom service management implementation.
- Experience with ServiceNow platform preferred.
Strong understanding of telecom operations and management practices.- Excellent problem-solving skills and attention to detail.
Strong business analyst skills, including workshop facilitation and requirements management.
- Strong communication and interpersonal skills.
- Candidate should have end to end Implementation experience in TSM.
- Minimum 5 to 7 Implementation project experience.
- CSA Certified System Administrator
- CIS - Implementation Certification is mandatory in TSM
- We need a candidate who can handle end to end offering tower for TSM from due-diligence workshops till Go live. All milestones.
- Basically, we are looking for Tower Leads. Not ServiceNow developers. Consulting Resources with strong technical skills.
Job Types: Full-time, Permanent
Pay: 2,000,000.00 - 2,400,000.00 per year
Jadwal: - UK shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you prefer to work in Contract to hire model for 6 months and post that converted to full-time
Experience:
- total work: 7 years (Required)
ServiceNow Implementation: 6 years (Required)
License/Certification:
* CIS in TSM / TNI (Telecom Service Management) (Required)
Work Location: In person
