You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders needs and help support PayPal s IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources. As a subject matter expert, you will use process methodologies to serve as an internal coach to help others identify product enhancements.
Your day to day:
In your day to day role you will:
Create and maintain a backlog of ServiceNow development requests using ServiceNow s Demand Management and Strategic Planning Workspace application.
Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal s strategic planning lifecycle and SDLC.
Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.
What do you need to bring
Bachelor s degree OR appropriate combination of education and experience
7+ years experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
Certified Implementation Specialist (CIS) in any domain
Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development
