ServiceNow Sr. Admin

lt div gt lt div gt lt span gt lt span gt role/project description servicenow sr. admin lt /span gt lt /span gt lt /div gt lt br/ gt lt span gt lt span gt experience 5 years lt br/ gt lt br/ gt job location hyderabad lt br/ gt lt br/ gt required qualifications lt /span gt lt /span gt lt ul gt lt li gt lt span gt lt span gt experience minimum 5 years of experience in servicenow administration with a focus on techops support, specifically in a large-scale or enterprise-level servicenow environment. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt expertise in key modules proficient in csm, itsm, cmdb, and itom modules within servicenow. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt technical skills strong skills in scripting javascript, glide api , servicenow platform administration, and workflow configuration. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt certifications servicenow certified system administrator csa required additional certifications in itsm, itom, or csm are preferred. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt communication skills strong interpersonal and communication skills, capable of working closely with both technical and non-technical stakeholders. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt telecom industry experience prior experience in the telecom industry, especially with large-scale servicenow implementations, is a plus. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt servicenow administration oversee the configuration, administration, and enhancement of client s servicenow platform with a focus on csm, itsm, cmdb, and itom modules. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt techops support act as a primary support resource, troubleshooting and resolving servicenow issues, optimizing system performance, and ensuring minimal downtime. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt process automation develop and implement automation solutions for workflows and processes within servicenow, enhancing operational efficiencies across itsm and itom processes. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt documentation amp reporting maintain detailed documentation of configurations, processes, and troubleshooting steps. generate reports and dashboards to provide visibility into key servicenow metrics for client s leadership. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt continuous improvement identify areas for improvement within servicenow processes, working with client s stakeholders to implement best practices and ensure alignment with business objectives. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt security compliance, security hardening lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt health checks and performance tuning. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure / build middleware by mapping fields, handling data types, and potentially applying business logic lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure and manage configuration management database cmdb to maintain an accurate inventory of it assets and services. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure amp maintain service portal configurations to provide a self-service platform for end-users. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt create and maintain custom workflows and automations to streamline processes and improve efficiency. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt proactively identify opportunities for improvement and recommend optimizations to the servicenow environment. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt stay up to date on the latest servicenow features, updates, and best practices. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt data migrations, jobs monitoring. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt infra , app and db scaling in servicenow platform. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt logs analysis amp trouble shooting lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt minor to medium size servicenow enhancements. lt /span gt lt /span gt lt /li gt lt /ul gt lt span gt lt span gt job description amp suggested kra lt /span gt lt /span gt lt ul gt lt li gt lt span gt lt span gt servicenow administration oversee the configuration, administration, and enhancement of client s servicenow platform with a focus on csm, itsm, cmdb, and itom modules. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt techops support act as a primary support resource, troubleshooting and resolving servicenow issues, optimizing system performance, and ensuring minimal downtime. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt process automation develop and implement automation solutions for workflows and processes within servicenow, enhancing operational efficiencies across itsm and itom processes. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt documentation amp reporting maintain detailed documentation of configurations, processes, and troubleshooting steps. generate reports and dashboards to provide visibility into key servicenow metrics for client s leadership. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt continuous improvement identify areas for improvement within servicenow processes, working with client s stakeholders to implement best practices and ensure alignment with business objectives. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt security compliance, security hardening lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt health checks and performance tuning. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure / build middleware by mapping fields, handling data types, and potentially applying business logic lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure and manage configuration management database cmdb to maintain an accurate inventory of it assets and services. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt configure amp maintain service portal configurations to provide a self-service platform for end-users. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt create and maintain custom workflows and automations to streamline processes and improve efficiency. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt proactively identify opportunities for improvement and recommend optimizations to the servicenow environment. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt stay up to date on the latest servicenow features, updates, and best practices. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt data migrations, jobs monitoring. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt infra , app and db scaling in servicenow platform. lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt logs analysis amp trouble shooting lt /span gt lt /span gt lt /li gt lt li gt lt span gt lt span gt minor to medium size servicenow enhancements. lt /span gt lt /span gt lt /li gt lt /ul gt lt br/ gt lt br/ gt lt br/ gt lt br/ gt lt /div gt