Job Description
We are seeking a highly motivated professional to join the ServiceNow Centre of Excellence (COE) as one of the key resources in delivering technical, functional, and business process improvements in enterprise-wide Service Management application, which is based on the ServiceNow software suite. In this position as a Solution Architect, the incumbent will work with leadership team to drive definition and standardization of Service Management business processes across our ServiceNow assignments.
Location: India (remote)
Contract Length: 4-5 months
Hourly rate: $30/hr
Note: Open to hiring candidates on a Fulltime as well as Part-time basis.
Technical Skills:
The incumbent should have an overall experience of 10+ years in engineering & development role with 8 years specific to Architecture level and the recent few years specific to ServiceNow software suite, in the below technical areas:
- Strong Knowledge in development and implementation of as a service and cloud platforms and products. Experience of Development of Customized SaaS Platforms
- Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management
- ServiceNow Administrator-level training and / or equivalent hands-on experience
- In-depth understanding and hands-on application of Service Management business processes. ITIL knowledge is a plus.
- Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API's
- Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc.
- Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work.
- Ability to review / interpret / refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation.
- Has experience functioning as a Solution Architect role in multiple ServiceNow implementations
- Ability to build & present solutions & proposals to global clients, especially C- Level Executives.
- Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Qualification:
- A Masters or bachelor's degree in engineering with specialization in Computer Science /Information Technology/ Electronics & Communication is essential for this role.
- ServiceNow Certified professional
- Application Development & IP creation work experience a strong plus
- Must have working experience in two or more of the below mention modules specific to ServiceNow:
- ITSM
- ITOM
- CMDB
- Discovery
- Service Mapping
- Orchestration
- Asset Management
- CSM
- Governance, Risk & Compliance (GRC)
- Security Operations
- ITBM
- HR Case Management
- The following skills are highly desired, but not required:
- Certified Scrum Master
- Certified System Administrator
- Certified Application Developer
- ServiceNow Certified Implementation Specialist
- PMP Certification (preferred)
- Product management & IP creation work experience a strong plus
- The role incumbent need to be proficient in the following skills:
- Demonstrable ability to deliver projects on time within budget
- Excellent communication skills both verbal and written
- Excellent Client Interface Skills
- Influencing skills the ability to convince customers during discussions related to functionalities and technical specifications
- Assertiveness, Leadership & Team Building skills
- Strong problem solving and prioritizing abilities
- Ability to work in a multicultural environment.
