Role: ServiceNow Sales and Order Management
Location: Gurugram
Experience: 6 to 13 years
Job Description:
- Minimum 6 to 12 years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.
- Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales and Order Management /Network Inventory Management.
- Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
- Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
- Perform system testing, troubleshooting, and issue resolution during the implementation phase.
- Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
- Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
- Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
- Document processes, configurations, and solutions to create comprehensive user guides and training materials.
- Proven experience as a functional consultant or business analyst in legal services management.
- In-depth understanding of processes and workflows within organizations.
- Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
- Excellent communication and interpersonal skills.
- Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
