Configure ServiceNow HRSD modules to meet the precise requirements of client (OOTB).
Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions.
Understanding of ITIL concepts when it comes to continuous improvement and maintaining a sustainable infrastructure through change management protocols.
Understanding the client requirement and create HR services and record producers.
Should be Knowing REST/SOAP Integration and should have hands on experience for the same.
Customer service oriented, ability to meet defined SLAs, Project Management experience and familiar with Agile & Scrum methodologies.
providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide.
Implement the Human Resources application in order to set up HR data.
Configure applications to work with the organisation's HR processes.
Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub.
Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations.
Assist in integration testing.
Support customers during UAT.As the Service Now Developer, you will create and customize core applications specifically in PPM/ITBM module on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions
Major Responsibilities
The Service Now developer will be responsible for core system configuration and application support
This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support
This includes supporting Service offerings and transformation teams
The candidate must have a detail understanding of Service Now PPM OOB functionality and how the workflow for PPM grows from Ideation into a demand and project, how financials are calculated based on cost plans and benefit plans, how resource capacity or availability is calculated and resource planning progresses, how the time cards contribute to the lifecycle and help in charging
The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support
As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems
Configure/Code Service Now PPM modules Idea, Demand, Project, Tasks, Resource Plans, Time cards, Financials, Cost plans, benefit plans, etc. based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests
Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACLs, inbound email action, Service Portals.
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired
Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
Participate in ongoing production support and end user support.
Experience in cloning, patch upgrade and release upgrade activities
Experience in handling issues encountered on production. For ex log debugging, notification issues, user administration, integration issues etc.
Knowledge about update set deployment for Production Releases
Contribute to building and implementing technical best practices and procedures.
