ServiceNow Platform Architect

Position Title: ServiceNow Platform Architect

Number of Openings: 1

Location: Offshore(Hybrid)

Years of Experience: 10+ years of experience

Key Responsibilities:

• Provide advisory services for technical governance and processes related to ServiceNow.
• Help develop standards and practices for maintaining the ServiceNow architecture model and platform health.
• Provide technical evaluation of demands against the ServiceNow platform architecture, capabilities, and best practices.
• Ensure the correct technical solutions are used when delivering business solutions through architectural controls.
• Assess instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan.
• Serve as the key Subject Matter Expert (SME) for ServiceNow across products.
• Provide day-to-day direction and technical coordination of DevOps teams.
• Act as the escalation point for unresolved technical issues.
• Monitor deviations from ServiceNow Out-of-the-Box (OOTB) solutions and best practices.
• Provide overall guidance and structure for creating and maintaining designs for the main services, ensuring required business outcomes.
• Act as an advisory to a small team of Technical Architects.
• Ensure that designs created by the team align with ServiceNow architecture principles and are reusable, reliable, and adaptive.
• Provide a technical gateway between the initial designs agreed upon in sales conversations through to the delivery cycles.

Qualifications:

• ServiceNow Expertise: In-depth knowledge of the ServiceNow platform, including architecture, capabilities, and best practices.
• Technical Skills: Proficiency in scripting languages such as JavaScript and Jelly scripting.
• Platform Integration: Experience integrating ServiceNow with external systems using REST APIs, SOAP web services, and MID Servers.
• Architectural Principles: Strong understanding of architectural principles and their application within ServiceNow.
• Health Assessment: Experience conducting health assessments using tools like ServiceNow HealthScan.
• Leadership: Strong leadership and communication skills, with the ability to direct and coordinate DevOps teams.
• Problem-Solving: Proven ability to act as an escalation point for unresolved technical issues.
• Design and Development: Experience in ensuring design alignment with architectural principles and technical standards.
• Collaboration: Ability to work collaboratively with technical architects, developers, and stakeholders.

Preferred Qualifications:

• Certification in ServiceNow System Administration or Application Development.
• Experience with additional scripting languages and frameworks.
• Familiarity with Agile development methodologies.

If you are interested in exploring this new opportunity, please connect with me or send your resume to [Confidential Information].