Job Description:
We are seeking an experienced ServiceNow Lead and Architect to join our team. In this role, you will be responsible for leading the design, implementation, and optimization of ServiceNow solutions, with a focus on Discovery, ITSM processes, and integration. You will work closely with stakeholders to ensure the solution meets business and technical requirements while driving operational efficiencies.
Key Responsibilities:
- Lead the architecture and implementation of ServiceNow ITSM, Discovery, and integrations with other enterprise systems.
- Define and implement best practices, solution designs, and technical standards for ServiceNow applications.
- Oversee end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes.
- Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions.
- Lead the integration of ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
- Mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.
- Provide expertise in ServiceNow Discovery, CMDB (Configuration Management Database), and Service Mapping to ensure accurate and efficient data mapping and visualization.
- Troubleshoot and resolve technical issues related to ServiceNow platform performance and integrations.
- Stay up-to-date with the latest ServiceNow features and releases to provide recommendations for new functionality or optimizations.
- Develop and maintain technical documentation, including architecture diagrams, configuration manuals, and integration guides.
- Ensure adherence to ServiceNow development and implementation standards.
- Participate in client meetings and workshops to understand requirements and present technical solutions.
Required Skills & Qualifications:
- Experience:
- 7+ years of experience in ServiceNow administration, development, and architecture.
- Extensive experience in ServiceNow ITSM (Incident, Problem, Change Management, etc.), Discovery, and CMDB management.
- Proven track record of ServiceNow integration with third-party applications (REST, SOAP, etc.).
- Strong hands-on experience in ServiceNow Discovery configuration, including setting up probes, sensors, and data collections.
- Experience designing and implementing end-to-end ServiceNow solutions for enterprise-level customers.
- Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.).
- Experience in ServiceNow Performance Analytics and reporting.
- Certifications:
- Certification Mandate: CIS ITSM or CIS Discovery (one of these certifications is required).
- Additional ServiceNow certifications (e.g., CIS Cloud Management, CIS Security Incident Response) are a plus.
- Technical Skills:
- Strong understanding of ITIL processes and frameworks, particularly related to Service Management.
- Expertise in CMDB, Service Mapping, and Discovery capabilities in ServiceNow.
- Proficient with ServiceNow Studio, Orchestration, and Flow Designer.
- Knowledge of JavaScript, REST APIs, and SOAP web services.
- Experience with ServiceNow platform upgrades and patching.
- Soft Skills:
- Strong communication skills with the ability to interact with both technical and non-technical stakeholders.
- Proven leadership abilities with a track record of mentoring and guiding junior staff.
- Excellent problem-solving and troubleshooting skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Preferred Skills & Qualifications:
- Experience in Cloud Management, Security Incident Response, or Governance, Risk, and Compliance (GRC) in ServiceNow.
- Familiarity with ServiceNow Performance Analytics and Reporting.
- Experience with Agile methodologies and project management tools (Jira, Confluence).
- Strong understanding of IT infrastructure, network topology, and cloud environments (AWS, Azure, etc.).
Why Join Us
- Opportunity to work on exciting and complex projects with industry-leading companies.
- Collaborative and dynamic work environment.
- Continuous learning and growth opportunities.
- Competitive salary and benefits package.
- Flexible work arrangements and a healthy work-life balance.
