Servicenow ITSM DEVELOPER

Looking for someone having

3-4 years of experience as ITSM developer (not just support)

Should be techno functional

Good communication skills and problem-solving skills

One technical interview should be done beforehand

Should know how to raise incidents(tickets)

Should know tables, features, service catalogues, etc.

Most importantly - Should be able to write scripts

Have ACL experience (hands-on)

to create the full Workflow Provides tool or process solutioning recommendations to customer, as needed;

Performs operational administrative tasks, as needed;

Participates in Continual Service Improvement activities, as required by customer demands;

Participates in the configuration of new applications or suites during planning, development, and rollout phases;

Collaborates with other teammates in support of platform consistency and upgradability;

Plans and manages meetings to solicit feedback from stakeholders, as needed;

Assists with report configuration and maintenance, as needed;

Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;

Evaluate and work with the customer to define next phases of the ServiceNow roadmap;

Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;

Configure and maintain data integrations between ServiceNow and other systems;

Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

Requirements:

Experience developing test scripts and plans;

Candidate must be able to handle a fast paced environment and multitask;

Experience working on an agile team;

LDAP/Active Directory knowledge;

Minimum of one year hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;

Bachelor s degree in a Technical or Business field;

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;

Experience in a Managed Services environment;

Working knowledge of configuration management and ITIL;

Minimum 4 years designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;

Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;

Demonstrated experience assisting with ServiceNow configuration and deployment;

Effectively collaborate with other engineers remotely;

Self-motivated and able to work autonomously.