Job Title: ServiceNow Field Service Management (FSM) Specialist
Experience: 4 to 8 Years
Location: Bangalore, Chennai, Pune, Gurgaon, Noida
About Us
This position is being recruited by
Smartwork IT Services, a leading recruitment and product-based company. At Smartwork IT Services, we specialize in delivering innovative staffing solutions and developing cutting-edge products like
SWITS ATS (Applicant Tracking System) and
SWITS HRMS (Human Resource Management System). Our mission is to empower organizations with exceptional value through our comprehensive solutions and top-tier talent, enabling them to excel in their industries.
Job Description
We are seeking a skilled
Field Service Management (FSM) Specialist with expertise in managing work orders, scheduling, and dispatching through FSM applications. The ideal candidate should have a strong background in configuring field agent activities and optimizing field service processes.
Primary Skills
- Work Order Management: Proven experience with FSM applications, focusing on work order management.
- Scheduling and Dispatch: Expertise in optimizing scheduling, dispatch, and inventory operations.
- Field Agent Configuration: Experience configuring field agent activities for both mobile and desktop platforms.
- Business Process Configuration: Ability to configure field service business processes, assignments, and add-ons.
- Integrations: Knowledge of integrating FSM applications with other applications and data sources.
- Field Service Best Practices: Strong understanding of field service industry best practices.
Responsibilities
- Manage and optimize work order management, scheduling, and dispatch processes using FSM applications.
- Configure field agent activities to enhance productivity and efficiency on mobile and desktop platforms.
- Design and implement field service business processes, including assignments and add-ons.
- Optimize scheduling, dispatch, and inventory operations to improve service delivery.
- Integrate FSM applications with relevant applications and data sources to streamline operations.
- Stay updated with field service industry best practices to drive continuous improvement.
Qualifications
- 4+ years of experience in field service management or a related role.
- Strong knowledge of FSM applications and processes.
- Excellent analytical and problem-solving skills.
- Effective communication and teamwork abilities.
