ServiceNow Developer / Sr. Developer/Lead/Architect

Lead the design and implementation of ServiceNow CSM solutions, including but not limited to case management, knowledge management, and self-service portals
Collaborate with customers to identify their business requirements and translate them into technical solutions
Create detailed technical design documents and assist with project planning and estimation
Provide technical leadership and guidance to junior team members, including code reviews and knowledge sharing
Stay up-to-date with the latest ServiceNow releases and industry trends, and proactively suggest enhancements to improve the customer experience
Troubleshoot and resolve issues related to ServiceNow CSM implementations Work closely with cross-functional teams, including