Responsible for Service Now development, support and collaboration with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions. The ServiceNow developer is accountable for configuring and setting up ServiceNow modules/applications for Prodapt's clients
Responsibilities
What you'll be doing:
- Proven development and implementation experience across the ServiceNow platform.
- Provide technical insights on the capabilities and best practices of the ServiceNow platform.
- Engage, demonstrate and influence stakeholders in a consultative manner.
- Transform business requirements into technical solutions.
Design, build and implement platform changes.
Requirements
What we're looking for:
- 3+ years development experience with ServiceNow.
- Required experience with TSM, OMT, TSOM modules.
- Hands-on experience on product modelling, service modeling.
- Basic understanding of TMF API's such as TMF622, TMF641, TMF640.
- Hands-on experience on integrations such as FSM, ITSM, Event Management.
- Experience with CSM, Order management, ITSM will be an add-on.
- Hands-on experience on Flow Designer, Integration hub, REST messages, SOAP messages, webservices.
- Hands-on experience on Platform components such as Business Rules, Script Includes, UI Actions.
- Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP)
- Implementation, Customization and Maintenance experience in ITIL modules such as Incident, Change, Problem & Knowledge.
- Hands-on experience in Creating and maintaining API's and data integration processes between ServiceNow and other services.
- Experience in loading data into SNOW from third party system using Web Services and Import Sets.
- Fluency in creating Client Scripts, Business Rules, UI policies & UI Actions.
- Build customized dashboards and reports.
- Experienced in working with email notifications & inbound actions.
- Knowledge in migration between various ServiceNow instances using Update Sets.
- Should be involved in working with process owners to develop workflow, implement the workflows in Service Applications.
Certifications:
- Certified Application Developer (CAD) - Good to have
