Purpose:
- Need to support custom applications, catalog items, workflows and manage users, groups and roles.
- It will be purely AMS support, developer has to identify issues raised by end user and provide them solutions before the defined SLA's.
- Communicate with stakeholder to identify the cause or replicate the issues.
- Support junior team members whenever they need technical support.
- Critical Drivers for Success
(critical factor or activity required for ensuring the success of a role)
- Should ensure Incidents, Problems, Change and configuration Management by adhering to the customer specific SLA and KPI.
Knows IT security standards, such as the basics of information security management system (including security risks, security rules and processes)
- Follow ITIL defined standards
Design, development and implementation of new applications, catalog items and widgets- Identifying areas of improvement in existing programs, implement and optimize / refactor the design
Testing and evaluation of developed solutions as per business requirement
- Document knowledge documents
Understand requirement and provide digital solution- Implement building block architecture to save development cost
Areas of Responsibility:
- - understanding, feasibility check, and design solutions
-Develop proof of concepts or Prototype- Implementing the best practices and coding standards of the project.
Reporting for all the weekly tasks in form of accurate and detailed reports.
- Should also work on constantly increasing the productivity of the team and reducing the waste on the other end.
Role Specification / Entry Criteria's:Education Required (Includes Technical Training / Licenses / Certification)Bachelor's degree In Computer science or equivalent experienceEducation Desired (Includes Technical Training / Licenses / Certification)ServiceNow Certified System Administrator (CSA)- ITIL CertifiedMin. Experience (in Yrs.):4 to 8 yearsRelevant Experience (in Yrs.):3 to 5 years Technical Competencies (Required)Analytical & debugging skills Good ServiceNow admin and development knowledge Good ServiceNow Tables, Database, Workflow, Flow Designer knowledge Hands on ServiceNow development experience (Client scripts, Include Scripts and Service Portal) Integration knowledge SOAP/REST/LDAP Import and Parse Excel and CSV files Thorough knowledge and understanding of ITIL standards and processes Technical Competencies (Desired)ITIL foundation, ServiceNow admin, ServiceNow tables, Workflow, Flow Design, REST and SOAP integration, JavaScript, Files transmissions, Service Portal
Job Types: Full-time, Permanent
Pay: 1,200,- 00 - 2,500,000.00 per year
Jadwal: - Day shift
Application Question(s):- We are looking for Immediate Joiners / 0-15 days notice period
This is an onsite role. The interviews will be conducted virtually.
Experience:
- this profile: 4 years (Required)
Work Location: In person
+91 9820157674
