ServiceNow Developer

JOB PURPOSE:You will take responsibility by ensuring the smooth running of ServiceNow and act as a developer who is comfortable with operational support as well as executing on multiple projects within a dynamic environment.

RESPONSIBILITIES: Team up with developers, architects, and technical team leads to rapidly learn a complex operational system, its subsystems, and components to positively contribute to developments; Hands-on architecture, design, development, and deployment within the ServiceNow platform; Administration (including Reporting, Dashboard, Performance Analytics, Email Notifications, Creating and Editing Home pages, Personalizing forms etc.); Own daily administration & support of COFCO's ServiceNow instances; Provide swift and proactive resolution of operational problems reported by ServiceNow users; Build and support the integration of 3rd party systems with ServiceNow; MID server, web services (SOAP and REST), email and other relevant integration technologies; Create and maintain API and data integration between ServiceNow and other services; Transform and maintain data between ServiceNow and other systems; Utilize scripting tools and ServiceNow functionality to automate tasks within ServiceNow; Complete any development and testing tasks related to ServiceNow releases; Monitor ServiceNow performance and processes to stay within the stablished KPIs; Contribute to COFCO's IT's overall ITSM, SPM, PA, GRC, ITOM and CSM strategy and roadmap; Ownership of reported problems updating the status and communicating progress in a timely manner; Deliver operational tasks on incident, request, problem and change management processes; Follow and ensure that appropriate standards and best practices are adhered to; Collaborate with architecture and operations teams to ensure solution compatibility with company standards; Establish security measures to protect ServiceNow systems and information infrastructure; Document security breaches and assess the damage they cause following security standards; Stay current on ServiceNow security trends and news; Follow company-wide best practices for IT security; Document technical knowledge in Knowledge Base.

REQUIREMENTS: Bachelor's degree within IT area; ServiceNow CSA Certification (mandatory); Knowledge of ITIL (Information Technology Infrastructure Library) and ITSM, SPM, ITOM and PA disciplines are required; Service now implementation experience including Service Catalogs, CMDB & Hardware/Software Asset Management; Client Side and Server-Side Scripting (Ex. Catalog Client Script, Portal Client Script, Business Rules, Script Actions, Script Includes, etc.); Client and Server API's (Ex. GlideDialogWindow, Glide Form (g_form), Glide Aggregate, GlideRecord, etc.); HTML/CSS/AJAX, AngularJS, UI Pages, Jelly, and ACL knowledge and debugging; Transform MAP, Scheduler, Connection with other databases/instances, Webservice; Agile/Scrum development methodologies; At least 5 years of hands-on experience with the development, and administration of production and non-production ServiceNow instances; English and Hindi (mandatory).Desirable: ServiceNow CAD Certification.And one or more of the below: ServiceNow CIS SPM Certification; ServiceNow CIS ITOM Certification; ServiceNow CIS ITSM Certification; ServiceNow CIS GRC/IRM Certification;

We kindly ask you to submit your CV in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law. www.cofcointernational.com

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