Responsibilities
- Manage ServiceNow installations for the cyber and strategic risk teams
- Create go-to-market proof-of-concept applications on the ServiceNow platform
- Create rational, competent-based technological designs from functional specifications
- Create new ServiceNow procedures and workflows
- Create unique service portal pages and widgets to aid the business organization
- Review and walkthrough the code of junior team members
- Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance
- Create thorough and organized test plans and suites
- Estimate, organize, plan, and prioritize testing-related tasks
- Determine, record, and track software flaws
- Conduct rigorous regression testing of corrected flaws
- Take part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients
- Control update sets for the code base's transfer to test and production environments
- Oversee ServiceNow administration, planning, and maintenance
- Coordinate vendors for ServiceNow product flaws
Education
- Bachelor's degree in math, engineering, information systems, or a related field
Required Skills and Experience
- 4+ years of relevant experience
- Knowledge of CMDB Implementation
- Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
- Expertise in web development (HTML, CSS, JavaScript)
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
- Experience with JavaScript/GLIDE and HTML5
- Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
- Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
- Strong analysis, problem-solving, and decision-making skills
