Servicenow CMDB Architect

We are seeking a talented and experienced ServiceNow CMDB (Configuration Management Database) Architect to join our team. The CMDB Architect will play a key role in designing, implementing, and maintaining the CMDB within the ServiceNow platform to support effective IT asset and configuration management processes. This role requires a deep understanding of ITIL principles, ServiceNow platform capabilities, and enterprise architecture.

Qualifications :

- Bachelor's degree in computer science, information technology, or a related field.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are required. Additional ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Expert (CIE), are highly desirable.

- Minimum of 5 years of experience as a ServiceNow developer, architect, or consultant, with a focus on CMDB design, implementation, and management.

- Deep understanding of ITIL v3 or v4 principles, particularly in the areas of configuration management, change management, and service asset and configuration management (SACM).

- Proficiency in ServiceNow platform capabilities, including CMDB, Discovery, Service Mapping, Event Management, and IntegrationHub.

- Experience with scripting languages such as JavaScript, PowerShell, or Python for customization and automation within the ServiceNow platform.

- Strong analytical and problem-solving skills, with the ability to troubleshoot complex CMDB issues and recommend effective solutions.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

Preferred Skills :

- Experience with ITSM and IT operations management (ITOM) processes and modules within the ServiceNow platform.

- Knowledge of IT infrastructure components, technologies, and standards, including networks, servers, databases, cloud services, and virtualization.

- Familiarity with data center operations, configuration management tools, and IT asset management (ITAM) practices.

- Experience with CMDB federation and integration with external data sources and third-party systems using APIs, web services, and middleware.

- Understanding of IT security principles and practices, particularly related to CMDB access control, data encryption, and compliance requirements.

- Project management skills and experience leading CMDB implementation projects from initiation to completion, including planning, execution, and stakeholder management.