Equifax is seeking creative, high-energy and driven
software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.
What You'll Do
- As the ServiceNow CMDB Analyst, you will facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis.
- Collaborate with process owners to create and support the creation of user stories, ensuring required criteria is met.
- Configure ServiceNow modules to meet specific needs and provide ongoing technical support.
- Develop comprehensive test plans across cross-functional teams, articulating testing approaches and ensuring the quality of new software releases.
- Serve as a Scrum Master in an Agile software development environment.
- Implement CMDB using ServiceNow best practices.
- Implement ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management.
- Implement ServiceNow Service Mapping capabilities.
- Communicate complex ideas with stakeholders and build collaborative relationships with team members, customers, and other stakeholders.
What Experience You Need
- 2+ years experience working in maintaining enterprise hardware and software configuration items (CIs), ensuring data integrity, and tracking assets within a ServiceNow CMDB
- Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements
- Demonstrated knowledge of IT infrastructure to identify the relationships between configuration items
- Experience with Change Management review for possible changes to the environment, to include asset counts (addition or decommission), software version changes, and dependencies
- Experience in applying continuous improvement approach in enhancing the strategies for tracking assets within the Asset Module, throughout their lifecycle
- Understanding of business practices
- Excellent communication skills
- Analytical mindset
- BSc/BA in Computer Science, Engineering or a related field
What could set you apart
- Self-starter that identifies/responds to priority shifts with minimal supervision
- Cloud Discovery
- Tag-Based mapping
- Proven experience of setting up and configuring Cloud Discovery - AWS and GCP
- ITIL V3 or V4 Certification
