Job Description - ServiceNow Architect
Years of Experience - 8+ years of experience
Job Location : Cochin
Notice Period - immediate - 30days
Responsibilities:
- Independent, technically demanding (further) development of ServiceNow-solutions: Take ownership of ServiceNow development projects, leading the technical implementation of solutions.
- Configuration and customization of ServiceNow applications: Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.
- Development of components for system integration: Create and implement integrations like SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.
- Collaborate with business consultants: Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM, IRM, Secops, Custom plus industry products).
- Configuration of ServiceNow components: Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.
- Configuration of Service Portal: Customize and configure Service Portals to provide intuitive user interfaces.
- Create reports, dashboards, and NOW-Performance Analytics widgets
- Technical documentation: Prepare and maintain detailed technical documentation for developed solutions and configurations.
- Support Competence Center development: Actively support the establishment and growth of the Competence Center in the company.
- Knowledge transfer: Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement.
- Requirements:
- Several years of experience in the development environment with a focus on ServiceNow.
- Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS, REST API, Angular, Web Services, SOAP, and XML.
- Excellent programming/scripting skills, ideally in JavaScript.
- Experience in +2 of ServiceNow applications Customer Service Management, Field Service Management, Security Operations, Integrated Risk Management / Governance, Risk and Compliance, Financial Services Operations and/or IT Service Management, plus custom apps.
- ServiceNow certifications: ServiceNow Certified System Administrator (NOW-CSA) and ServiceNow Certified Application Developer (NOW-CAD).
- Strong communication skills with very good English language skills (German skills are a plus).
- A degree in computer science or comparable training is required.
