Technical Comptency
Experience as a Senior Technical Lead / Architect. Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,ITOM modules
Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow Experience in ServiceNow custom application design and development
Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. Experience on ITSM migraton / consolidations
Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations Mentor and share technical knowledge/guidance to team.
Design technical solutions based on customer requirements and convert to functional requirements. Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in any 2 modules and ITIL V3 foundation Behavioral competency Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.
Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: 4,000,
- 00 - 5,000,000.00 per year
Experience: - total work: 9 years (Preferred)
Work Location: Remote
