ServiceNow Architect

We are seeking a highly motivated professional to join the ServiceNow Centre of Excellence (COE) as one of the key resources in delivering technical, functional, and business process improvements in enterprise-wide Service Management application, which is based on the ServiceNow software suite. In this position as a Solution Architect, the incumbent will work with leadership team to drive definition and standardization of Service Management business processes across our ServiceNow assignments.

Location: India (remote)

Contract Length: 5 months (may get extended)

Hourly rate: $30 to $35/hr

Note: Open to hiring candidates on a Fulltime as well as Part-time basis.

Technical Skills:

The incumbent should have an overall experience of 10+ years in engineering & development role with 8 years specific to Architecture level and the recent few years specific to ServiceNow software suite, in the below technical areas:

Strong Knowledge in development and implementation of as a service and cloud platforms and products. Experience of Development of Customized SaaS Platforms

Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management

ServiceNow Administrator-level training and / or equivalent hands-on experience

In-depth understanding and hands-on application of Service Management business processes. ITIL knowledge is a plus.

Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API's

Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc.

Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work.

Ability to review / interpret / refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation.

Has experience functioning as a Solution Architect role in multiple ServiceNow implementations

Ability to build & present solutions & proposals to global clients, especially C- Level Executives.

Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Qualification:

A Masters or bachelor's degree in engineering with specialization in Computer Science /Information Technology/ Electronics & Communication is essential for this role.

ServiceNow Certified professional

Application Development & IP creation work experience a strong plus

Must have working experience in two or more of the below mention modules specific to ServiceNow:

o ITSM

o ITOM

o CMDB

o Discovery

o Service Mapping

o Orchestration

o Asset Management

o CSM

o Governance, Risk & Compliance (GRC)

o Security Operations

o ITBM

o HR Case Management

The following skills are highly desired, but not required:

o Certified Scrum Master

o Certified System Administrator

o Certified Application Developer

o ServiceNow Certified Implementation Specialist

PMP Certification (preferred)

Product management & IP creation work experience a strong plus

The role incumbent need to be proficient in the following skills:

o Demonstrable ability to deliver projects on time within budget

o Excellent communication skills both verbal and written

o Excellent Client Interface Skills

o Influencing skills the ability to convince customers during discussions related to functionalities and technical specifications

o Assertiveness, Leadership & Team Building skills

o Strong problem solving and prioritizing abilities

o Ability to work in a multicultural environment.