Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Your tasks and responsibilities:

• In collaboration with the Cybersecurity Operations, identify, capture and further detail IT demand from the business stakeholders.
• Manage business/customer expectations, feedback, compliments and complaints.
• Manage day to day service operations, source and deliver components of standard services.
• Measure service performance per SLAs -Check for clarity/accuracy.
• Responsible for managing the product backlog in alignment with Service Owner.
• Identifying & analyzing issues, bugs, defects.
• Point of escalation for issues related to the managed scope and modules.
• Interacting with project team members, stakeholders as well as working closely with the vendors.
• Ensure compliance to Q, ISEC and DP regulations.
• Ensuring test execution in time, collecting test results, preparing test summary report.
• Maintaining relevant quality documentation and updating/reviewing Operation Manual (OM).
• Driving Viva Engage Group communication with business users (announcements/responses/success stories/tooling changes/news).
• Knowledge article creation in the ITSM tool and performing periodical reviews.

Your qualifications and experience:

• You have successfully completed a bachelor's degree in computer science or comparable.
• You have gathered of the past 2-4 years in least 3 of following ServiceNow modules expert knowledge: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC.
• 5-7 years experience as Application support analyst / Business Partner or similar roles with strengths in gathering requirements, configuration, and testing.
• You have profound experience in the field of ServiceNow's security modules (Security Operations and IRM/GRC).

Your profile and skills:

• Your ability to lead discussions on relevant business topics in English language is the basis for efficient and eye-level communication with colleagues and partners worldwide.
• You are characterized by self-motivation and a high-performance standard. That's why you like to take the initiative and advance topics confidently and independently.
• You are able to develop and present solution concepts and decision templates from an economic point of view and to obtain decisions.
• You are also able to develop and present decision templates from an economic point of view.
• You identify problems and can initiate targeted escalations.
• You are able to identify risks, document them and communicate along developed mitigation measures.
• Critical thinking & analytical skills to examine bug reports.
• Knowledge of IT Service Management processes.
• Familiar with working in a regulated environment following defined processes, procedures to ensure quality.