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Your day at NTT DATA
The Service Transition Specialist is a seasoned subject matter expert, responsible for the transition of clients with medium to complex services engagements.
This focus within this role is on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.
What You'll Be Doing
Key Responsibilities:
- Implements, runs, governs and controls transition projects / programs from inception through to completion.
- Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
- Plans and facilitates engagement sessions with stakeholders in a service transition project.
- Manages and mitigates service transition risks.
- Manages client and internal escalations as per the standard escalation processes.
- Reports on transition execution against the contracted planning and identify any major issues.
- Ensures handover for service execution and operational readiness validation has been successful.
- Supports new services through an Early-life-support model as required.
- Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
- Manages virtual teams to deliver the planned outcome for transition and transformation projects.
- Manages thorough validation and testing of services provisioned as part of the transition.
- Performs any other related task as required.
Knowledge and Attributes:
- Seasoned understanding of the organization's services portfolio and capabilities.
- Seasoned track record of medium to complex Services Transition Management delivery within an IT environment
- Seasoned knowledge of Project and Transition Management governance, frameworks and methodology.
- Excellent ability to communicate and negotiate at a senior-management level.
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organization skills.
- Highly analytical and data orientated.
- Seasoned ability to construct plans and schedules within a framework.
- Seasoned ability to look ahead and mitigate potential issues before they arise.
- Seasoned business and commercial acumen.
- Ability to think tactically with an understanding of the operations of a service delivery and operations business.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or related field.
- Recognized Project Management certification (PMP, PRINCE2) preferred.
- ITIL certification preferred.
Required Experience:
- Seasoned experience within Service Transitioning / Project management.
- Seasoned experience in applying, managing and executing transition management approaches and applicable methodologies.
- Seasoned demonstrated track record of completing successful transitions into a multi-tier delivery organization.
- Seasoned experience in managing stakeholder relationships, including clients and vendors.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
