Skills:
Software Knowledge, Hardware Knowledge, Product Knowledge, Team Management, Team Coordination, Excellent Communication,
Responsibilities
- Coordinate Between Support And Service Teams.
- Smoothing The Support And Service Work Process Flow.
- Identifying Hardware And Software Solutions.
- Speaking To Customers To Quickly Get To The Root Of Their Problem.
- Providing Timely And Accurate Customer Feedback.
- Talking Customers Through A Series Of Actions To Resolve A Problem.
- Following Up With Clients To Ensure The Problem Is Resolved.
- Supporting The Roll-Out Of New Applications.
- Providing Support In The Form Of Procedural Documentation.
- Testing And Evaluating New Technologies.
- Conducting Electrical Safety Checks On Equipment.
Requirements
- Proven experience of 2-3 years in any Service-Support Coordinator, Software Support Position, Service Manager, or Managing Multiple Cases At One Time in a relevant IT field.
- Proficiency in English, Hindi & Gujarati Verbal & written communications.
- Excellent knowledge of MS Office.
- Fast learner and good patience level.
- Self-motivated with a results-driven approach.
- Aptitude in delivering attractive presentations.
- Preferable only BCA/ B Tech/ M Tech / Computer Engineering or Any related field.
