Reporting to India AMS Supervisor , the successful candidate will be responsible for the sale of Service Contract / Spares Business to existing / new Peak clients. Additionally, in line with Peak s strong customer service ethos, the role will involve implementing Aftersales customer service strategies and functions, further providing inputs to develop future strategies.
A. Job Functions
- Service plan sales / Spares Business
- Customer / OEM - Relationship Management
- Sales trend analysis and reporting
B. Key Tasks
- Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer service opportunities.
- Meeting Service sales targets for order / Invoicing / collection
- Proactive sales of service plans within / under warranty for PAN India (New Contract Business Acquisition) to ensure service revenue from end user, OEM and distributors.
- Manage complete quote to cash process and update in CRM.
- Identification of up-sale and cross-sale opportunities.
- Develop commercial agreements & product portfolio with OEMs, key accounts.
- Travelling, Meeting, and assisting OEMs & customers time to time for developing relations and managing sales of service plans.
- Taking feedbacks & customer experience through regular connect calls.
- Regular connect with OEMs & Customers to enhance customer experience
- Maintaining records of Gas Generator locations and warranty registrations.
- Updating CRM system SAP with all relevant customer information and orders.
- Accurately preparing and recording sales orders and invoices using the company s ERP system.
- Working closely with Peak service departments in logistically organising the facilitation of maintenance contracts.
C. Skills Required:
- Knowledge of Sales process and able to drive commercial discussions.
- Customer focussed able to build relationships and gain trust.
- Able to manage relationships and team working.
- Self-motivated with the capacity to plan time effectively & prioritise.
- Communication able to communicate clearly and accurately by adopting a range of styles at all levels of organisation.
- Resilience remains effective in the face of pressure.
- Results driven, ability to manage personal and collective team targets
D. Qualifications & Experience
- Graduate/ Diploma in Science / commerce (B.com) (Having PG in Science / Commerce/ Business is added advantage)
- At least 3-5 years of Experience in sales and 1-2 years direct experience of handling contract business/ payments will be added advantage
