SERVICE RELATION TRAINEE

JOB DESCRIPTION

• Job Title

SRT / SRA

• Department / Function

Cinema Operations

• Job Type

Trainee

• Location

Wave Cinema, Meerut.

• Reporting Manager

SSRE

• Job Profile

Responsible for the efficient day-to-day activities of all cinema activities as per the instruction of SSRE/SRE Should be proactive and highly energetic and fulfil all the responsibilities with complete dedication.

Should be able to handle the customer queries and tackle situations smoothly.

• Duties & Responsibilities

• Handling the Counters :-

Should be responsible for handling the customer at the food counter and the Cinema Counter.

• Should be responsible to generate the movie tickets on the Ticket counter and deliver food items at the Food counter.

• Handling Box Office:

Make sure all required items available for smooth operation.

• Inform his team about special booking or corporate booking .Collects information from SSRE/SRA Routinely check of uniform standard of SRA/SRT.

• Concession:-

Proper service of food items;

• Maintain record of the sale;

Routinely check the machines (equipment).

• Other activities:-

Give complete and clear information with the ticket about the Audi no. and floor Maintain neat, tidy, well organized, well stocked items for operation.

• Handle special request e.g. Refund, enquiry pleasantly and courteously.

Prepare the counter well before entry and intervals for maximum efficiency.

• Tries to upgrade the sale, sell combos, special promotion.

Is always visible and available to assist customer needs.

• Help customer even when customer has not directly approached him, comes up with new ideas that help improve profits or customer service.

Maintain high level of grooming standard.

• Take on the responsibility of team performance and handling any contingencies in the absence of AM/SSRE.

Is a role model in terms of his performance, personality and taking initiative

• Experience & Skills

• Qualification

10th /12th Passed

• Over all Experience

Fresher / 06 Months of Experience

• Type of industry

• Essential Experience

Good in Customer Handling.

• Technical Skills

• Generic skills

Good communication and presentation skills; Age should be in between 18 25 years only.

Job Type: Full-time

Benefits:

• Cell phone reimbursement

Health insurance

• Leave encashment

Provident Fund
Shift:

• Day shift

Night shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person